MOUNTRAX Foot Massager Machine with Heat, Foot Massager for Plantar Fasciitis, Neuropathy Pain, Shiatsu Foot Massager with Remote, Fits Feet Up to Men Size 12 (White) by MOUNTRAX

EDIT: The seller reached out promptly and arranged for a replacement that arrived very quickly. Great to know this great product is backed by a solid company. Buy with confidence!

Great product for a very reasonable price. Good amount of force/pressure, massage points hit all the desirable areas, and the heat feature is very nice. Time, heat, and pressure settings give you a good control over the unit.

Only reason I didn’t give it five stars is durability. I’ve had it for less than a year and it already stopped working. Would have expected it to last longer like most electric devices. The unit lights turn on, but the massage won’t start like it used to. Tried everything recommended in the troubleshooting section and no luck getting it to work again. Unit stays in the TV room and we won’t have pets or anything else at home that could have damaged it.

Bought for my wife who loves a good foot massage. This unit, which I did try myself, is amazing. The pressure cuff really squeezes your foot as the massage elements get to work. A very strange sensation and thankfully adjustable for your particular threshold. Its reasonable easy to setup and get going and apart from the noises it makes, which arent really loud of annoying, its great.

This works pretty well. But what is outstanding is the customer service. This died just, 9 months after my purchase. Customer Service responded promptly and within a day, sent me a replacement! Thank you very much .

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Months Later EDIT: After the previous two reviews – my review is back to 1 star again, unfortunately to reflect this particular model. Their customer service is great, and i LOVED this foot massager while it worked. But I regret to say that after 8.5 months, the replacement unit they sent me broke with the same exact issues. The unit turns on, the lights work, but it will not massage or do any compression. It just beeps like it’s working but does nothing. When unplugged it will start kneading even if it hasn’t been turned on, no other functions work, and then powering it off doesn’t turn the machine off – lights go off but kneading continues. Unplugging it reverses this back to lights but no functions, etc, and the cycle continues… Looks well made, but I think there is something wrong with the overall functionality because with very good and careful treatment, unit not even being moved around, it is sad that literally 2 units will not last 3/4 of a year.

EDIT: Review changed from 1 star to 5 stars because of their customer service. I wrote the review below and right away Mountrax reached out to me to make it right and offered a replacement unit. I loved the product before the first one broke and I’m hopeful with the good reviews on here that I just received a faulty unit before and this one will have no issues. Great customer service is not common anymore and so the fact that they stand behind their product brings my review up to 5 stars.

Original Review:
Got this as a Xmas gift and used it on average maybe once or twice a week for about 15-30 minutes. I loved it and thought it massaged well, until it suddenly and unexpectedly stopped working. It has never been moved from under the desk so it was not mistreated in any way. I simply went to turn it on and the lights come on, but it will not do anything. I then tried unplugging it and plugging it back in and it kneads very quickly (buttons or remote do not work to control it) but has no heat or compression, and I cannot adjust or even turn off the kneading until I unplug it. Going to reach out to product support but otherwise very disappointed that it didn’t even last 8 full months, especially for the price. It seems like a quality product but obviously lacks longevity.