Electric Bike for Adults – 20 x 4 Inch Fat Tire, 750W/Peak 1500W Motor, 48V15AH Detachable Battery, 4 Riding Modes Electric Dirt Bike, 7 Speed Electric Motorcycle, 28MPH UL 2849… by HiKeep

I have had couple different ebikes in the past. Of various brands, this company has the best product ive tryed for the price. Easy to assemble. Comfortable and stable. But, most importantly, this company actually cares about there customers. Ive had a few issues. Not there fault (popped tires, and one accident) and the company works the hardest to try to support you. If you want security, knowing the company actually cares, recommend there products.

Don’t buy. I’m so frustrated. It wasn’t hard to assemble, but quality is a problem. Every time I use it I have a flat front tire. When I ride it the inner side of the tube gets sliced. I’ve replaced the tube and made sure the material that covers the end of the spokes is in place on the rim. There is no foreign material in the tire or on the rim. After 5 rounds of repairing or replacing tubes and looking for the culprit, I’m frustrated and can’t enjoy this expensive purchase.

The initial quality seemed okay, except for the brakes. They did not stop the bike quickly if you were going over 20 MPH. The throttle quit working on the third day. They offered to cover it under warranty, but communication was really difficult, and lots of messages went unanswered. After waiting a week and not received a shipment notification, I paid for one through their eBay store since it was supposed to ship out of NJ, which is usually 2 days shipping to NC. They waited 2 days to ship it, then shipped out of CA which took over a week. The warranty one did eventually show up. Three weeks later the hub motor had a problem, which they also offered to cover under warranty, but said it would take over a month to get. I didn’t want to wait, so I paid $259 plus an additional $20 for expedited shipping directly from their website. After waiting a week and not receiveing any notification, I reached out. They said it was going to take just as long as the warranty wheel! I was offered a refund, but it took two weeks of messaging and hassle before I got my money back. I’ve had the bike a little over 3 months now, and it has only worked for about three weeks. The warranty wheel was supposed to ship almost two weeks ago, but I have heard nothing and have not received the wheel. I will never buy from this company again.

The bike is a decent e-bike, nothing to write home about, but decent quality and works as expected. Great for a teen or someone looking to putt around or get around a neighborhood for example. I really do like the wide tires for stability. The ride is comfortable, both on road and dirt/gravel/grass type paths. I would normally give this a 4/5 stars, what I expect, but not knock your socks off great on its own.

However, we had a minor connector issue and working with HiKeep support was fantastic! They helped troubleshoot and were patient with the time differences and long communication delays on my part. Ended up narrowing down the believed culprit and sent the replacement part with no questions asked. Installed the new part and back to full functionality! So 5/5 stars because a good product with great support in my eyes equals a fantastic value and is worthy of the 5 stars.