HP DeskJet 2855e Wireless All-in-One Color Inkjet Printer, Scanner, Copier, Best-for-home, 3 month Instant Ink trial included, AI-enabled (588S5A) by HP

I have to say this was easier to set up than the last one I bought last year. That model is still available for $10 less but I opted for this one(old model was2755) because the last one after only one year and very little printing the paper would not feed anymore.

Anyway I could have opted or a more expensive one but I hear the same complaints about all of them so I went for the $60 one rather than getting the last model for $50 that seemed to have a known issue.

I remember the last one being harder to set up, like I had to keep saying no to their ink program and signing into my account but you do not need to do that and I just had to say no a few times. I have apple products and only needed the app to install and then I can delete it. Unless you want to keep it to check ink levels. You can check all that without registering or signing in to an account which I much prefer!

Anyway I hope I get a little more than a year out of this one mainly because I hate throwing all that plastic in a landfill.

This is a perfect printer to start off with. If you just need something fast it does its job. The instructions are very easy. It has a very easy set up. It functions perfectly fine. It prints. I don’t run out of ink too often. it’s not too loud, but it’s not super quiet either the printing print multiple pages at a slow rate, but it definitely works for me. I don’t mind that I’m not in no hurry. It was a great product and I would buy it again.

Easy set up, compact design, fits nicely on a shelf in my home office.

Summary:
– tried, unsuccessfully, to set the printer up to print from my son’s iPhone and his laptop
– printer set-up app will not allow connecting to the university wifi as it is a public network (according to the HP agent)
– the set up app does not give an option to complete the set up with an Ethernet cable (cable NOT provided) even though the printer does have an Ethernet port – the manual specifically discourages the use of the Ethernet port as it will restrict the use of some features. Not to mention that obviously the use of an Ethernet cable only allows connecting to a computer and not a smart phone
– HP recommends on their website to use the chat option for support as it is faster. Customer support via chat is terrible in response time and support provided
– in the end, 40 min wasted on the chat – problem not resolved – stuck with a printer I cannot return as it is past the return deadline – ordered an Ethernet cable and praying it will at least let my son print from his laptop

Details:
I purchased this printer earlier this summer for my son to take to his college dorm room. He moved in yesterday and proceeded to set it up to print from his iPhone and his laptop using wifi. He is on campus in the dorms so the wifi is the one provided by the university to the students. The printer would not let us set it up saying this wifi network was not supported by the printer/hp app, to try another network or contact HP support. The printer does have an Ethernet port (cable NOT provided) but the setup app only offered the option to set up by wifi, no option to set up using an Ethernet cable. The printer manual also specifically discourages the use of an Ethernet cable and warns it will not allow access to all the printer features. They even mention that they cover the Ethernet port on the printer with a sticker to deter people from using it. And obviously you cannot connect an Ethernet cable to a smart phone. The printer does NOT come with an Ethernet cable so we could not test it. I contacted HP support via their website chat using the link provided in the error message. I had to wait 20 min before being connected to an agent. But the frustrating part was the delay in response from the agent between each single question/answer. The agent asked 2 basic questions in 2 posts – first post was to provide info to identify myself and the printer – second post was to confirm my problem statement. I answered each question immediately and had to wait at least 5 min after each answer to get his feedback. I know it was at least that long as each post on the chat is marked with the time it was sent. After 15 min of wait (in addition to the initial 20 min to be connected to an agent), he answered that the university wifi was a public network and therefore would not work. He advised to try using the hotspot from my son’s iPhone. I answered that my son’s phone carrier/plan does not allow for hotspot so that couldn’t work. I once again waited and waited for an answer and gave up. I cannot return the printer as it is past the return deadline. I ordered an Ethernet cable and hope that will work with the laptop even though the setup does not offer that option and the manual specifically says that connecting via Ethernet is not as good as it does not allow access to all the features. As for printing from the iPhone I guess that is not possible. Could not be more disappointed by the terrible customer support and lack of information in the manual!

Incluye tinta a color y en negro, imprime muy alta definición y el escáner es fácil de usar, me sorprende el bajo costo ya que es un artículo de funcionamiento profesional pero fácil de usar en casa, y la marca suprema s muy buena, me sigue sorprendiendo el precio accesible