Brother HL-L2460DW Wireless Compact Monochrome Laser Printer with Duplex, Mobile Printing, Black & White Output | Includes Refresh Subscription Trial(1), Works with Alexa by Brother

Honestly, we’ve been struggling with our color printer for years, and have been debating getting something like this for our home office instead. Finally bit the bullet after wasting time and ink trying print out another simple shipping label… boom goes the dynamite! This baby prints lightning fast with no streaks and no problems. Supposedly it even prints on both sides of a page. It holds a small stack of sheets of paper in its belly but it also has a manual feed for those special paper occasions. Hooks into AirPrint/wireless and it was easily accessible to everyone in my family without any additional set up. The hardest part was just taking off all the tape and installing the toner cartridge.

I use this to print cards before foiling, it works well and the print quality is good but it does sometimes crinkle the edges of the paper when printing. This might be because I am using heavier card stock but once I put it through my minc machine you can’t see the folds anymore. The back opens up so you can feed the paper through the front and it does not fold too much. If you are looking for a more affordable toner printer for foiling this one works well you just have to watch the edges of your papers.

This is a very good printer for my regular B & W 1 side printing task – which is my most typical requirement.
Replaces a very trusted and long used HP 1010 laser printer that was not reliable under WIN 11 on my new PC

The Brother printer runs wireless and was a breeze to install

Brother has the best printers

Let me tell you first off, I have absolutely NO complaints about this printer. The printing is sharp enough for me and meets my needs. I actually bought another Brother printer a couple of months after this, but not the exact model as I wanted something a little less expensive.

Now to the reason for 1 star… As I was balancing my checkbook, I saw there was a debit accorded to Brother Refresh program. I was on the phone (you couldn’t chat about this matter, because I tried that first) for over an hour and 50 minutes! What was this charge for? So, here’s my warning: The “FREE” trial for the Refresh program isn’t really free at all. Apparently, they somehow keep track of the number of pages you print out and if you go over their specified number, they charge you FOR EACH ADDITIONAL PAGE! Apparently, I went over and was charged $25, plus tax. Okay… So I immediately said I want to cancel my “free” trial and asked for a refund of the amount charged to me.

I have no complaints about the gentleman who I spoke with, although he had to go back and forth so much to figure out what the issue was. And apparently, they have a rule that the rep has to come on every 2 minutes to say he is working o the problem and would I mind allowing him another 2 minutes. I told him not to waste that time, that I would trust that he was trying to resolve things, but I guess it’s protocol. So, after all that time, after explaining that I printed too many pages over and over (which I understood the first time), he said that they will not refund the charge. I asked to be transferred to someone who was in the department who handles the charge specifically, but he said he had to handle it.

So, I wanted to know why, when I bought the printer AND the toner (and the paper, of course), and did NOT want the “free” trial, I was getting charged for the extra pages. Brother gave me nothing! The rep just kept repeating the fact that I printed too many pages. He couldn’t seem to understand that it shouldn’t matter as Brother had not given me anything in return for that charge. He said it was because I still had 30% of my toner left and they don’t send it out until it’s lower. I told him they aren’t going to be sending the toner because I CANCELLED THE FREE PROGRAM! So why don’t the refund me?! He didn’t seem to understand… again, just repeated numerous times that I printed extra pages. Oh my goodness!

Just to clarify, I was pleasant to him the entire time and assured him that I understood this wasn’t his fault, etc. I apologized if I sounded frustrated toward the end of the call, although I wasn;’t shouting or anything… just trying to explain.

I’m extremely frustrated and will try again another day to speak with someone who can understand that I have a problem with paying for a “free” service that I never benefited from. I just caution anyone who decides to purchase this or any other of Brother’s printers that offer the Refresh program. Maybe others will appreciate it, but not me. At the time I bought the printer, I also bought replacement toner. And I certainly don’t need anyone monitoring how many pages I print. Totally invasive! Unfortunately, I had my grandson set the printer up and link it to the computer. He apparently entered my information, thinking it was something he needed to do. He’s a teenager. My bad, but the free trial is BS.