Shark NV501 Rotator Professional Lift-Away Upright Vacuum with HEPA Filter, Swivel Steering, LED Headlights, Wide Upholstery Tool, Dusting Brush & Crevice Tool, White/Red by Shark

I have been dealing with another vacuum for months. After multiple complaints to the husband about my bad back breaking using the vacuum he decided to test it. He was literally appalled that I had been pushing, lifting, and dealing with such a heavy vacuum so he ordered this one. Wow my back is so grateful it is very lightweight.
This has been like a heaven sent vacuum it is so lightweight. It is picking up the dog hair and dirt fantastically. We have five dogs so I deal with a ton of hair and this vacuum has gotten it up no problem. Easy to maneuver and it has a canister that is simple to empty.
I guess if I have to find a complaint it would be that I wish it had longer accessories. I have to bend over quite a bit to brush the dog beds. I have had multiple back surgeries so this is uncomfortable. It has a great crevis tool that again I have to bend over far to use.
This is overall a fantastic machine that gets up tons of dirt. It is offered at a great price. Having five dogs and one messy husband I would say it has been tested in my home and works great. We have all tile floors in our home, five dogs, and the suction power is strong.

Tengo 2 años con el y no he tenido ningun problema con el funcionamento. Lo que si es que hay que darle el mantenimiento de limpieza a las esponjas para que no el motor no se apague. Es un producto bastante bueno!!!! Vale la pena pagarlo!

Producto muy recomendable. Potente, versatil y muy apto para limpieza general del hogar ! Una recomendacion para la compañia productora SHARK es : mejorar la forma de asegurar los accesorios para evitar el constante estorbo de ellos al estar aspirando. La solucion a esto como usuario es de sencillamente quitar dichos accesorios pero, lo practico es tenerlos siempre cercanos a uno !!

This is, without a doubt, the best vacuum I’ve ever had. I have a Great Pyrenees mix who sheds like nothing I’ve ever seen, and her fur tends to get stuck in and tangled up with the carpet fibers. I used to have to vacuum every day to keep up with it. When my Bissell finally broke, I gave this a try and I was bewildered. It was pulling hair out of the carpet from my dog who passed away 9 months ago. Not to mention more dirt than I’d ever seen in any other vacuum I’ve used! It’s light and easy to carry and gets the job done.

Caution: company is not honoring the five-year warranty. As I write this review, you are able to download a pdf copy of the warranty from within the amazon product description. The company refers to the bottom portion of this vacuum as a “floor nozzle” (i.e., the part that you roll along the floor, which contains the brush, belt, small motor and electronic circuitry). This is the part that failed on our unit after 2 years and 8 months. It is a major part of the vacuum, not a consumable item, yet the company is excluding it from being covered. The warranty is written in a pretty straightforward manner. If you take the time to read it, you will see no language that could possibly be interpreted to exclude a major part such as the floor nozzle. It almost appears as if they have accumulated enough positive reviews to disregard the promises of their warranty and/or the effects of a negative review like this one…perhaps if enough people click that this review is helpful, it will rise to a prominent position so that more buyers can make an informed decision. Following is a transcript of my conversation with their customer service for your own assessment:

Chat started: 2017-08-15 04:51 PM UTC

(04:51:19 PM) Visitor 37898665 is now known as Joe P.
(04:51:19 PM) Joe P: I have a Shark Rotator Professional (NV 501 31) purchased from amazon on 12/8/2014 with 5 year warranty. Brush does not spin and it is not belt. Called your warranty service department and confirmed via troubleshooting procedures that it I am doing everything correctly and that it is not working. Person I spoke with then stated that the part would not be covered. Before I contact amazon and/or leave a review, I wanted to confirm that the warranty would not be honored.
(04:51:32 PM) *** Pauline joined the chat ***
(04:52:12 PM) Pauline: Thank you for contacting Shark|Ninja®, my name is Pauline, I would be more than happy to assist you with this, Joe.
(04:53:42 PM) Pauline: May I ask do you have your unit with you? I would like to do some troubleshooting with you.
(04:55:18 PM) Joe P: Yes, but if we confirm again that it is broken, will the warranty still not be honored?
(04:57:13 PM) Pauline: I do apologize, the floor nozzle is not covered under warranty. You would need to purchase the floor nozzle on our website.
(05:00:07 PM) Joe P: The problem I’m having is that the warranty does not exclude that item, and I believe that other reviewers on amazon claimed to have had it replaced under the warranty. It does not seem legal the way the warranty is worded. At a minimum, it is highly misleading.
(05:01:45 PM) Pauline: I am very sorry Joe. We can replace it if its under the first year. However, the customer will pay for the shipping. After the first year you would have to purchase this.
(05:04:10 PM) Joe P: I just re-read the warranty, and there is no such wording. Again, it just does not seem legal.
(05:04:31 PM) Pauline: I am very sorry for this Joe.