SteelSeries Arctis Nova 1 Multi-System Gaming Headset — Hi-Fi Drivers — 360° Spatial Audio — Comfort Design — Durable — Ultra Lightweight — Noise-Cancelling Mic — PC, PS5/PS4,… by SteelSeries

As you read this review please note the headset was in excellent condition at the time it broke with no user related damage. Also, my experience during this entire communication process with Steel Series is that they will respond to your email once per day and not on the weekends.

I bought this product in June 2021 and it broke early Oct 2021, one ear of the headset and mic no longer work.
I purchased an extended warranty and called to make a claim, I was told it was still covered under the manufacturer one year warranty and I would need to go thru them.
Contacted product support on the Amazon site and advised I wanted to pursue a warranty claim. Spent 30 minutes in an online chat with someone trying to fix the device to no avail. Was told I would need to go directly thru the Steel Series website.
Spent half an hour online with Steel Series going thru the same process of attempts to fix the device, still doesn’t work.
I was advised I would need to submit pictures of each earpiece, mic, headset, serial# and original receipt to make a warranty claim.
I sent screenshots of everything but the Steel Series rep indicated they were unable to view the screenshots so I had to resend it in a PDF document.
Once that was done I was given a link to submit a warranty claim. You’re required to break the headset apart in very specific ways or per Steel Series directions you risk voiding the warranty claim. (or you can send the headset back to Steel Series at your own expense and maybe/maybe not you’ll get reimbursed that cost)
I think I’m pretty strong but it’s not easy to break them the way they ask, I had someone else try too. I advised Steel Series I was having trouble breaking them. I finally managed to break it but it snapped in a different area than the very specific way they advise you to or risk voiding the warranty.
Then I had to send pictures of each broken piece. This time you can’t use a PDF because it’s too big for the space you need to upload it to, one space for each picture. Back to the screenshots which apparently now work for this part of the process.
Then I got a an email saying I needed to send them a video of the product. Steel Series advised that they don’t have enough data space for me to download a video and can’t view a google link so I need to create a You Tube account or Vimeo account in order to send them the video.
I responded asking where in the directions it indicated I need to send a video and what was wrong with the pictures I sent. I also indicated that I thought their process seemed designed to discourage warranty claims.
I received a response saying –
“The video is needed because our system is requesting it for further verification. If you are unable to provide it to us please let me us know so I can close this ticket accordingly.”

So, I guess I should just take a video without knowing what was wrong with the pictures and cross my fingers that Steel series now finds my submission acceptable???
I asked for a Supervisor to call me. No response. I sent another request for a Supervisor to contact me. I received a response to that email that my request had been escalated. Then I received the following.

Thanks for reaching out to us. I read up on issue in the thread. I am one of the leads in the department. Video verification of destruction is something that our process requires. This part is important, and we really want to get you verified and get you your code for the new headset so that you will be able to get back to gaming, that we all love to do :). Please be sure to complete the video verification step, as not completing this will lead to denial of the warranty claim.

Still no feedback on what was wrong with the pictures to ensure I accurately capture the information they want in the video. Still no call from a Supervisor. No ability to submit a video unless you’re interested in creating a YouTube account for yourself and I assume uploading your video to YouTube for anyone to see??? I don’t know if that’s right because I don’t have a YouTube account or have any interest in creating one. I sent a response again asking to speak with a Supervisor. I received a response from the same party that Steel Series only communicates through email. (As I noted at the top – they only communicate once a day, this has been going on for almost two weeks).

I called and spoke with customer service at the extended warranty provider that I purchased from and explained what was going on. The party I spoke with agreed with my opinion that Steel Series appears to make it much more challenging than would be reasonably required to make a warranty claim and they were kind enough to honor the warranty at 100%. They gave me a prepaid label to send back the headset. When I told them I had destroyed the headset at the direction of Steel Series it got a little problematic but we were able to work it out and I have since been refunded the full cost of the headset by the extended warranty provider. The entire phone call with the extended warranty company took a half hour. They indicated they would be giving Amazon feedback on Steel Series warranty claim process, I hope they do.

Still waiting to hear back from a Supervisor at Steel Series………..

The SteelSeries Arctis Nova 1 is the perfect headset for gamers who want premium quality without breaking the bank. The sound is crisp and immersive, making every game feel more alive — footsteps, dialogue, and music all come through crystal clear. The microphone is clear and reliable, great for chatting with teammates, and the lightweight design with breathable ear cushions makes it super comfortable for long gaming sessions.
✨ What I love:
• Multi-System Compatibility — works flawlessly on PC, PlayStation, Xbox, and even mobile.
• Amazing Audio Quality — balanced sound that’s perfect for both gaming and music.
• Comfortable Fit — lightweight build and soft cushions for hours of wear.
• Sleek Design — looks modern and stylish without being bulky.
Whether I’m gaming online, streaming, or just listening to music, this headset delivers every time. A must-have for anyone looking for comfort and performance in one package!

This is my first review I’ve ever written on amazon or any product website.

These headphones were chosen by my husband whom I trust regarding such technical stuff.
Of course, I was the one who decided with the final choice, but I had a perfect guidance.
At the moment, we are building a whole PC setup for me, trying to find budget, yet high quality parts and combine them in a way they would look visually perfect as well.

I kinda gave these headphones a second chance, because I personally saw the exact same model to have a broken microphone right out of the box. Most likely, a mic cable issue. Still, I trusted the choice.

Here are my comments.

– Color choice: in my case it has a reason – we’re building a setup with white accents – my case is fully white – and this headset fits in beautifully with that sleek, classic tech-white aesthetic.
– Cable design: the cables are a soft grey, that complements white perfectly.
– Comfort: the ear pads have a good texture which is comfortable and soft on the skin.
– Fit: I have a pretty small head, but the adjustable top strap helps get the perfect fit.
– Flexibility: the ear cups are movable, which is great for different head and ear shapes.
– Build Quality: all the buttons and shapes feel very smooth and satisfying to touch, definitely not cheap or clunky.
– Sound: I am used to wearing EarPods and the sound of headphones like these ones is totally different, it’s enveloping, clear and has a passive noise reduction.
– Microphone: and finally, a very important detail – it works very well. You’re heard clearly, with no extra background noise or static.

Simply, they are just sexy headphones and totally worth the price.

These are by far the most comfy headphones for the budget that I have ever had. I have Sony XM5s, and these are almost as good in terms of sound quality and surpass them in comfort. The mid-range or high-range frequencies aren’t super strong, but just use an EQ. They are wired, so battery life is not a problem. clear audio. connects fine, high quality

Ce casque est très bien pour les jeux, on entend bien les sons environnants et les basses sont accentuées pour cela. Maintenant pour écouter de la musique, il faudra absolument passer par un égaliseur afin de diminuer les basses. Après ceci fait le son n’est pas mauvais, mais ce n’est pas un casque fait pour cela, il faut bien se le dire, la différence avec mon autre casque audio d’une grande marque est bien là.