HP Portable Laptop, Student and Business, 14″ HD Display, Intel Quad-Core N4120, 8GB DDR4 RAM, 64GB eMMC, 1 Year Office 365, Webcam, SD Card Reader, HDMI, Wi-Fi, Windows 11… by HP

I got this laptop not even a year ago, it has done only what I need which is I use it for school work and Google. It’s like immediately after the warranty is out it glitches when I pick it up. The mousepad is super sticky. To the point I had to buy a wireless mouse because I simply couldn’t click ANYTHING. Now don’t get me wrong it’s lasted me about a year and the things messing up are slight inconveniences for most. For me. That’s annoying. I spend almost $300 on a laptop to help with school work and its already messing up. They really just don’t make them like they use to. The quality is pretty poor for how much you’re paying and how long it works.

I thought this was just the right PC for us. We don’t need much, web browsing, some gaming, some MS Office work. Yesterday I saw that the laptop OS needed update so started it. Noticed it was taking some time so I just let it do its thing all day. Went to turn the laptop back on that evening, and got a flash from the monitor but nothing else. I knew it wasn’t a power issue because the separate mouse (not included) was lit, indicating it was connected. Tried everything I could think of then went to HP website. HP tells me there’s 15 days left on the warranty (“whew!”) and gave me repair options (phone, chat, local warranty provider [Best Buy]). I chose to go to Best Buy. They worked on the laptop for about 25 minutes, and while I can’t tell exactly what was done, I do know it was a series of keystrokes and a flash drive. Geek Squad hands the laptop back to me and tells me it’s a hardware issue and not worth the cost of repair. I take the laptop back home and get in a chat with technical support. They have me do what appears to be the same steps Geek Squad did. Then they tell me I need an empty flash drive to reset/reinstall the BIOS. Now I’m not really that tech savvy, but I know enough to tell the technician that all the steps that they have had me do I already had done by Geek Squad, their authorized repair center. Tech tells me that without doing that last step with the empty flash drive they cannot determine that it is truly a hardware issue (really??!) and that they won’t be able to give me a repair/replacement if I don’t take that last step.

Sorry, HP, but you cannot convince me that the cost of a replacement laptop is worth more than the bad taste in my mouth, and my withering review (not only on Amazon, but to anyone who asks) of your inability to honor your very limited warranty. I can’t imagine why you wouldn’t send a replacement of a low-end laptop just to keep positive goodwill towards your customers. And it’s why I strongly suggest anyone reading this review to search for a different unit.

Perfect it’s exactly what I needed. Excellent product.

Charger not working🥹

I love my new laptop and it is easy to use. It’s functioning pretty well. There’s no touch screen and you can play games on this laptop. I use the wifi, and the speed is great. The battery on this laptop, it goes by fast when you use it, I have to charge it like every two hours but overall I love it and I would recommend you guys to get the rose gold laptop. This is the legit. Thank you Amazon you are amazing